Appointments

Online Services

View the full range of online services we have available at the Practice on our Online Services page.

Want advice from your doctor, self-help information or have an administrative request (such as a sick note or results from tests). Get started today and get a response before the end of the next working day or sooner.

Face-to-face appointments and telephone (including video) appointments 

We offer a choice of face-to-face and telephone appointments with the Clinical team. When booking appointments, the Receptionist may ask for a brief reason for the consultation to ensure that these appointments are used appropriately.  During a telephone appointment with the doctor, it may be useful to switch to a video call. The surgery video appointment system works well on smart phones and on PCs with webcams. 

Please be advised Clinicians may speak with you sooner or later than your pre-booked telephone appointment depending on activities on the day ie. sooner as patient cancelled; later due to delayed appointments etc.

Routine appointments can be made up to one month in advance, which will enable us to offer you an appointment at a time more suitable to your requirements. Each routine GP and nurse appointments are usually 10 minutes long (usually one problem per appointment). Double appointments are provided for long-term condition reviews as well as other consultations with nurse requiring longer time ie. smear and travel vaccines. 

Our aim is to provide safe care to all of our patients including those who are immunocompromised. This may mean that you need to speak to a doctor on the phone rather than in person. Where there is a clinical need, following a phone consultation, the GP/Reception will arrange a convenient time for you to come into  Appointment could be on the day if necessary. We are thankful to our patients for being so understanding of the need to protect vulnerable patients in our community.

We are providing face-to-face appointments with our practice nurses for reviews of long-term conditions, New Patient Checks, smear tests, baby and adult immunisations including travel vaccinations, smear tests, dressings and many more.

7 Day GP Access

8.00am to 8.00pm GP Access 7 days a week for residents in North Southwark

GP Federation (Quay Health Solutions CIC) have worked with other local practices to provide access to a doctor 7 days a week at a central hub location in North Southwark. This is not a walk-in service. An appointment can be booked at this hub by a Clinician at East Street if it is right for you. For some patients, for instance those with more complex needs, it is more suitable to be seen at your own practice. You would also need to agree to share your medical records with the hub on arrival. Please ask at the practice for more information or visit www.quayhealthsolutions.co.uk/enhanced-access-service

Pharmacy First Service

Your local pharmacist can offer advice or treatment of a range of minor ailments that don't require you to see a Doctor or Nurse and also prescribe treatments which you can get for free if you are entitled to free prescriptions.

You can self-refer through Pharmacy First (Minor Illness Service)

Refer to the Contraceptive Service

Home Visits / Calling the Surgery

Home visits are primarily for housebound patients who are unable to attend the Surgery ie. people who are old and disabled.  If home visit is required, please try to phone before 10.30am so that the Doctor can plan their daily routine. The Doctor may speak to you to discuss your request.