The information from the practice leaflet is available below.
Information Leaflet
East Street Surgery
Harold Moody Health Centre, 60 Thurlow Street, London SE17 2GN.
Tel: 020 7703 4550
Email: souccg.301eaststreetsurgery@nhs.net
www.301eaststreetsurgery.co.uk
Details correct as at June 2023
Opening hours
| Monday |
8.00am to 1.00pm |
1.00pm to 7.00pm |
| Tuesday |
8.00am to 1.00pm |
1.00pm to 7.00pm |
| Wednesday |
8.00am to 1.00pm |
1.00pm to 7.00pm |
| Thursday |
8.00am to 1.00pm |
1.00pm to 7.00pm |
| Friday |
8.00am to 1.00pm |
1.00pm to 7.00pm |
| Saturday |
Closed |
| Sunday |
Closed |
The Doctors
Dr Arnold Abraham (M) MBBS (Bangalore, India 1999)
Dr Christine Furness (F) MD, MRCGP, DRCOG, DFSRH, DCH (Dakar 2003)
Dr Simin Hussain (F) MBBCh MRCGP DFSRH DRCOG (Cardiff 1998)
Dr Ceri Pritchard (F) MBBS, MRCGP, DCH (Newcastle 2008)
Dr Aqilah Vilcassim (F) MBBS (East Anglia 2012)
The Staff
Practice Manager: Leonor Mondata
Administration: Emma, Nelson, Rebecca, Paula
Practice Nurses: Christine Ludolo – Nurse Practitioner, Tracy Annor
Frontline Staff: Sharon, Martha, Shanta, Caroline, Paula
Named Accountable GP
Dr Arnold Abraham or Dr Christine Furness will be the allocated named GP for registered patients and will be responsible for patients’ overall care at the practice.
The named GP will:
Take lead responsibility for ensuring that all appropriate services required under the contract with the practice are delivered to you
Where required, based on the professional judgement of the ‘named’ GP, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets your needs.
Ensure that your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice.
Ensure that patients over 75 years of age have access to a health check if requested, which is already a requirement of the GP contract regulations. ​​​
The Practice will ensure that there is a named accountable GP assigned to each patient.
New patients will be allocated a GP at the time of registration.
Your named accountable GP will be the same as your USUAL GP however this does not affect your ability to see any GP of your choice as you currently do.
Please remember that you can still book appointments with any GP of your choosing.
Appointments
Appointments can be made by telephone, online or in person during the above opening hours and up to two-four weeks in advance unless specified by the Doctor or Nurse. Online appointment booking is available via our practice website.
Surgery Consultation times are generally between 8.30am to 12.30pm in the morning and 2.30pm to 6.30pm in the evening. We treat all of our registered patients, irrespective of the duration between consultations.
If you wish to see a specific clinician, then please make this clear at the time of booking your appointment.
If you cannot keep your appointment, please inform us as soon as possible so that the appointment may be offered to another patient. Patients with urgent problems will usually be seen the same day where practicable. You will be asked for a reason to prioritise your request for a same day appointment.
The Services
- Ante & Post-natal checks
- Well women/smear tests
- Minor Surgery Counsellor
- Blood Pressure
- Well man
- Smoking Advice
- Family Planning
- Child health surveillance
- Travel Vaccines
- Leg Ulcer treatment
- Cardiac health promotion
- Long term conditions review and monitoring: Asthma, Cancer, CHD, COPD, CKD, Diabetes, Epilepsy Hypertension, Mental Health, Osteoporosis, Palliative Care, Peripheral Arterial Disease, Rheumatoid Arthritis, Stroke and TIA
Practice Area:
SE17 residential addresses within Walworth Road, Heygate Street, Rodney Place, New/Old Kent Road and Albany Road.
Please note if you or you and your family move, you must inform the surgery of your new address and contact numbers and check with us one week later to see if your new address has been accepted. If you do not and your new address is not accepted you will be informed by the Health Authority of your need to be registered with another doctor.
If you change your contact telephone numbers it is your responsibility to inform the surgery.
Confidentiality:
Your personal health information is confidential and will only be disclosed to other NHS staff with your consent
Urgent Appointments
If you have a clinically urgent issue, please call us before 11.00am and our triage clinician will call you back to ascertain the urgency and advise on the most appropriate next steps. We also have an afternoon duty GP scheduled just in case an urgent issue arises after 11am.
Serious medical emergencies out of hours – Attend local hospital A&E departmental hospital or clinic.
Home Visits
Home visits are primarily for housebound patients who are unable to attend the Surgery. If home visit is required, please try to phone before 10:30am so that the Doctor can plan their daily routine. The Doctor may speak to you to discuss your request.
For routine and non urgent enquiries you can book GP and nurse appointments up to 4 weeks in advance by telephone, via online access or in person.
Information leaflets:
The practice seeks to help patients make informed decisions regarding their health care needs, via leaflets available from our doctors and nurses.
Confidentiality:
Your personal health information is confidential and will only be disclosed to other NHS staff with your consent.
Repeat Prescriptions:
Please use the list provided with your prescription. Repeat prescriptions take 48 hours to prepare. You should leave written requests in the black box on the corridor wall or post them through our letter box if the surgery is closed. Prescription requests can also be made online – please ask at reception for more information. We do not take prescription requests over the phone.
Out of hours:
When our practice is closed you can still get support. You can get expert medical advice and useful information by calling NHS 111 or through 111 online. You can also request an online consultation via AccuRx from within our practice website.
The NHS 111 service is available 24 hours a day and can provide patient information, issue prescriptions to a pharmacy of your choice, book a GP appointment, and, if necessary, refer people to emergency services. You can also visit a local pharmacist (chemist) and ask for advice.
Rights and Responsibilities:
You have the right to a high standard of care, and our staff have the right to work without abuse. Please recognise your responsibility in this matter.
Violence or abuse will result in removal from the practice list as we operate a zero tolerance policy in this regard.
We follow a strict confidentiality policy and require your consent to release records/personal information to third parties. You may look at your records after giving 1 week’s written notice. If copies are required then you will have to complete a Subject Access Request form, more information here. Your personal health information is only used to help improve your quality of care.
If you change your contact telephone numbers it is your responsibility to inform the surgery as soon as possible.
We welcome patient’s comments about our service. Please address these to the Practice Manager. Complaints should be made in writing and addressed to the Practice Manager. More information is available on the practice website and below.
Complaints:
Any formal complaints should be made in writing and addressed to the Practice Manager. Please refer to the practice website for more information on how to make a complaint or support in raising one.
If you have a comment or complaint about any other local health service you can contact NHS Southwark Clinical Commissioning Group at the South London Commissioning Support Unit at NELCSU.SEcomplaints@nhs.net or telephone 0800 456 1517.
Further advice is also available from: NHS England, PO Box 16738, Redditch. B97 9PT Email: england.contactus@nhs.net Phone: 0300 311 22 33
https://www.pohwer.net/
If a complaint cannot be resolved locally you can contact NHS England on: 0300 311 22 33
NHS England, PO Box 16738, Redditch B97 9PT Email address: England.contactus@nhs.net
We work with Southeast London ICS, contactable at: 160 Tooley Street, London, SE1 2TZ. Tel: 0207 525 0400
Zero Tolerance:
Discriminatory, abusive, or violent behaviour will not be tolerated. The practice will take action against any person who threatens or assaults its staff.